Last updated Jun 8th, 2026
At Onyx Visuals, we aim to process and dispatch all orders as quickly as possible with fair delivery costs. It is important that you notify us of any project deadlines before we start production and process shipping to help avoid delays.
1. Production Times
Production times vary depending on the product or service ordered. Estimated turnaround times will be provided at the time of quotation. Custom printed products may require additional production time.
2. Delivery
Once your order has been dispatched, delivery times will depend on the shipping method and the courier's service. While we strive to meet all estimated delivery dates, delays may occasionally occur due to circumstances beyond our control.
3. Shipping Costs
Delivery charges will be included within your quotation where applicable.
4. Tracking Information
Where available, tracking details will be provided once your order has been dispatched.
5. Incorrect Addresses
Customers are responsible for providing accurate delivery information. We cannot be held responsible for delays or additional costs resulting from incorrect or incomplete addresses.
6. Damaged or Missing Items
If your order arrives damaged or items are missing, please contact us within 48 hours of delivery. We may request photographs or return of any damaged goods to assist with our investigation and resolution process.
7. International Delivery
International shipping may be available on selected products. Additional customs duties, taxes, or import charges may apply and are the responsibility of the customer.
8. Review
We review our delivery policy periodically to ensure its continued adequacy and effectiveness.
If you have any questions or suggestions regarding our delivery policy, please contact us at
support@onyxvisuals.com
